Frequently Asked Questions
Everything you need to know about our pearls, services, and policies
About Our Pearls
We use the internationally recognized AAA-A grading system, evaluating each pearl based on five key factors:
- Luster: The intensity and sharpness of light reflection
- Surface: The smoothness and absence of blemishes
- Shape: The roundness and symmetry
- Nacre: The thickness and quality of the pearl layers
- Size: Measured in millimeters
Our AAA grade represents the top 1-2% of the annual harvest, featuring mirror-like luster and virtually flawless surfaces.
Each pearl type has unique characteristics:
- Akoya Pearls: Classic round pearls (2-10mm) with exceptional luster, primarily from Japan
- Tahitian Pearls: Exotic dark pearls (8-16mm) with peacock and silver overtones from French Polynesia
- South Sea Pearls: The largest cultured pearls (9-20mm) in white and golden hues from Australia and Philippines
- Freshwater Pearls: Versatile pearls (2-15mm) in various shapes and colors, offering exceptional value
Every Pearl Gallery purchase includes:
- Certificate of Authenticity detailing pearl type, grade, and origin
- Independent gemological certification for purchases over £1,000
- Detailed invoice with complete pearl specifications
- Lifetime authenticity guarantee
We source directly from pearl farms and trusted suppliers with decades-long relationships.
We work directly with sustainable pearl farms worldwide:
- Japan: Premium Akoya pearls from traditional farms in Mie and Ehime prefectures
- Australia: White and silver South Sea pearls from pristine northwestern waters
- Philippines: Golden South Sea pearls from Palawan
- French Polynesia: Tahitian black pearls from the Tuamotu Archipelago
- China: High-quality freshwater pearls from Zhejiang province
Care & Maintenance
Pearls are organic gems that require special care:
- Last on, first off: Put pearls on after applying cosmetics, perfume, and hairspray
- Wipe after wearing: Use a soft, damp cloth to remove oils and residue
- Store separately: Keep in a soft pouch away from other jewelry
- Avoid chemicals: Remove before swimming, exercising, or cleaning
- Restring regularly: Have necklaces restrung every 1-2 years with wear
For regular cleaning:
- Dampen a soft, lint-free cloth with lukewarm water
- Gently wipe each pearl
- Lay flat on a soft towel to dry completely
- Never use ultrasonic cleaners, steam, or harsh chemicals
For deep cleaning, we recommend our professional cleaning service.
Proper storage preserves your pearls' beauty:
- Store in a fabric-lined jewelry box or soft pouch
- Keep separate from other jewelry to prevent scratching
- Avoid airtight containers - pearls need moisture
- Store necklaces flat to prevent stretching
- Keep away from direct heat and sunlight
Ordering & Shipping
We offer secure tracked and insured shipping worldwide:
- UK Shipping: Next Day via Royal Mail Special Delivery (Always Free)
- International Shipping: 1-4 working days via DHL Express (Free on orders over £250)
- Full Insurance: All shipments are fully insured until delivery
- Signature Required: All deliveries require signature for security
Track your order with real-time updates via Royal Mail or DHL tracking systems.
Once your order ships, you'll receive:
- Email confirmation with tracking number
- SMS updates on delivery status
- Access to real-time tracking through your account
For high-value orders, we provide dedicated concierge support.
Yes, we ship worldwide with:
- Full insurance coverage
- Customs documentation handled
- Duties and taxes calculated at checkout
- Express shipping via DHL or FedEx
Some restrictions may apply to certain countries.
Returns & Warranty
We offer a 30-day satisfaction guarantee:
- Full refund within 30 days of delivery
- Items must be unworn and in original packaging
- Free return shipping via our prepaid label
- Refunds processed within 5-7 business days
Custom and engraved items are final sale.
Every purchase includes our comprehensive warranty:
- Lifetime: Pearl authenticity guarantee
- 5 Years: Craftsmanship and setting integrity
- 1 Year: Complimentary cleaning and inspection
- 6 Months: Free restringing for necklaces
Warranty excludes normal wear, loss, or damage from misuse.
Yes, our master jewelers provide:
- Pearl replacement and matching
- Restringing with hand-knotting
- Clasp repair and replacement
- Setting repair and restoration
Free estimates provided for all repair work.
Sizing & Customization
Standard necklace lengths and where they typically fall:
- 14-16" Choker: Sits at the base of the neck
- 18" Princess: Falls at the collarbone (most popular)
- 20-24" Matinee: Falls between collarbone and bust
- 30-36" Opera: Falls at the bust or below
- 40"+ Rope: Can be doubled or worn long
We offer custom lengths at no additional charge.
Several ways to find your size:
- Request our free ring sizer
- Visit any Pearl Gallery boutique
- Use our printable sizing guide
- Measure an existing ring
We offer complimentary resizing within 30 days.
Absolutely! Our design team can create:
- Custom pearl combinations and layouts
- Unique settings and metal choices
- Personalized engravings
- Matching sets and suites
Contact us for a consultation with our designers.
Still have questions?
Our pearl experts are here to help