Delivery Information

Collect In-store

Get in touch to let us know when is best for you, then simply pick collect in store at the checkout. You will receive a confirmation email when your order is ready.

Pearl Gallery, 50 Vyse Street, Birmingham, United Kingdom

ROYAL MAIL SPECIAL DELIVERY GUARANTEED®

Features
✔ Full Tracking ✔ Guaranteed delivery next day by 1pm*
✔ Signature on delivery ✔ Free for UK customers


All orders placed before 3.00 pm from the United Kingdom are free of charge and delivered the following day by 1pm, provided they are In-stock. Custom orders may take longer to dispatch.

Tracking

INTERNATIONAL SHIPPING

In-stock orders are dispatched same day when placed before 10.00 am. Custom orders may take longer to dispatch.

Destination Delivery Cost
Australia ✈ 3-5 days Free*
Canada ✈ 2-3 days Free*
Denmark ✈ 1-2 days Free*
Finland ✈ 1-2 days Free*
Sweden ✈ 1-2 days Free*
European Union ✈ 1-2 days Free*
United States ✈ 2-3 days Free*
New Zealand ✈ 2-3 days Free*


*Free shipping for all orders over £100.00.
All orders below £100.00 are required to pay £10.00 for DHL shipping

Tracking

Returns & Exchanges

We will be happy to refund jewellery which may have broken, up to 30 days after purchase. After that time our warranty covers repair or replacement for up to 2 years after purchase date.

Refunds, repairs or replacements are all subject to a manufacturing fault only and/or normal conditions of wear and tear. Returns can be made to our Jewellery Quarter Shop or by post.

Please note that all returns should be made via a traceable postal service with the appropriate insurance level for the value of the jewellery.

Returns sent to us by post cannot be accepted without a tracking number. We request that all goods are returned within 14 days of delivery.

Returns received outside this time frame will be accepted at our discretion. Pearl Gallery will not accept returns for any items that have been worn or show any signs of wear and tear.

Please ensure the item you are returning is in perfect condition in its original packaging. Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EU).

Refunds will be made within 14 days of delivery of the returned items. The cost of any undamaged and unworn products, correctly returned, will be credited to the original purchaser’s credit card.

Nexus Agencies Limited (company number: 03512625) © 2020 All rights reserved