Privacy and Cookie Policy

What we collect

 Pearl Gallery are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy Notice explains in detail the kinds of personal data we may collect about you when you deal with us. It explains how we will keep, handle and secure that data.

Should you have any question about our protection of your data and privacy, please contact us via sales@pearlgallery.co.uk

Our registration number with the Information Commissioner s Office is Z9123886

For all our services, the data controller (the company that’s responsible for your privacy) is Nexus Agencies Ltd.

 

Privacy Policy Summary:

•  Your data will only be used to improve your experience with Nexus Agencies Ltd and Pearl Gallery

• Protection of your data is of the utmost importance .

• You will decide the manner in which we can contact you .

• Your data will be kept no longer than necessary.

It is probably that this Privacy Notice will need to be update occasionally ,in which case we will notify you of important changes. You are free to check for updates at any time.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

The following is a list of the legal basis we operate our Privacy Policy on.

GDPR  (data protection) provides several different reasons for which a company may gather and process your personal data.

These include:

Consent

We are allowed to gather and process your data with your consent in particular situations. For example, when you tick a box to subscribe to our email newsletters.

When gathering your personal data, we'll always explain to you why that data is necessary in connection with a particular service.

Contractual Obligations

Your personal data is gathered as part of our contractual obligations with you, so for example when making a purchase the registration process will need to gather address information for delivery and payment verification.

 

Compliance

 If required by the law, we may need to gather and process your data. This can happen for example  when we  are obliged to hand on details of people involved in fraud or other criminal activity to law enforcement.

 

Legitimate Interest

In the running of the business we have a legitmate interest in your data which does not effect your rights freedoms or interests. For example the use of your previous purchase history to identify and notify you of something of  potential specific interest based on that history.

This kind of data when gathered across a range of customers helps us to spot changes in the market place and trends that may be developing to further enhance business efficiency.

Based on this we may also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.

 

Data

When is your personal data collected?

When you visit our website or shop or counter,or call us to use your account to purchase.

On account registration

Whilst signing up to receive promotional and marketing information

When you interact with the business on social media platforms

When you engage with us via any methods of advertising, for example paid advertising on Google

When you interact with us by means of advertising such as Facebook or paid search engine advertising.

When you contact us by any means with queries, complaints etc.

When you are in touch with us via any method with questions or to resolve problems

When you engage in any promotional competitions.

When you contact us to make an appointment in store.

When you engage with us in customer satisfaction surveys.

When you leave any opinions on our goods or performance.

On completion of any kind of application or contact forms.

When you use our counters which usually have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.

On visiting our store and counters your image maybe be recorded for security purpose and the enhanced safety of our visitors and staff.

 

What personal data do we collect and how do we use it?

Contact details and name.

This is used to deliver items purchased to you, keep you updated on orders and in order to fulfil our contract with you.

It is also used to keep you updated in new products,services and other relevant information and is only sent with your permission .

To communicate with you as required by the law regarding changes to the service we provide,thus keeping you updated with changes to things like our Privacy Policy.

For the prevention of criminal activity such as Fraud,against either you or us.

To allow you to be aware our advertising during web browsing regarding items based on your previous purchases and in line with our legitimate business interests  and market research.

 

Payment information

This information, i.e your CVV or security code along with other data required by the card processing company is NEVER STORED and is used only to fulfil the order or refund in hand.It is also used to prevent against fraud attempts to protect you and us.

 

Contact History

This includes communication via all the available means, including telephone, email, live chat, and social media, and face to face in store or counter.

The aim of this is to respond to your orders, enquiries and complaints, provide customer service and support and provide staff training. It also assists in designing the best customer experience via customer feedback.

 

Purchase History

These are records of the items you have purchased from us or saved in the shopping basket.

We need this information to fulfil your orders and returns and give support and customer service.

 

Data gathered regarding the type of devices, IP addresses, location and navigation when interacting with our website.

This data is collected to improve the website and give a better user experience by collecting information via cookies, based on your activity when viewing our site .To protect the site from fraud attempts and improve its security. To provide suggestions and ideas a user might find useful based on browsing habits as part of our legitimate business interests.

Data gathered from customer feedback, promotional marketing activities and surveys.

We use data collected form promotional marketing activities in accordance with consents given by you in the participation of such activities and to process these promotions.

Reviews, feedback and survey questions are used to improve the products and services we offer in pursuance of our legitimate business interests.

 

Protection of your data.

We take the protection of our customer’s data very seriously and recognise its importance and our responsibilities under the law.

To do this we use several means,which include :

SSL and password protection for  personal data and card payment information.

The use of Https on our site to protection areas where a customer is required to input personal information and financial details.

Testing and ongoing monitoring of the system periodically to ensure its efficacy.

Duration of Data holding

Data is retained for the duration of your business association with us in order for us to fulfil contractual obligations to you, and supply support and customer services.

In some cases, in which we have to comply with statutory or legal requirements,for fraud prevention and other criminal activity, or to facilitate compliance with our terms and conditions of business, we will retain certain data after account closure.

Sharing of your data.

It is sometimes necessary in the course of business that data has to be shared with a trusted third party such as Royal Mail to allow delivery of your orders.

In pursuance of this we ensure that such trusted third parties only have enough data to fulfil their role in completion of their specific service and nothing else. In the event of a termination of the use of such services, any data retained will be nullified either by deletion or anonymised .

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

We may collect the following information:
  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.