Pearl Gallery
Service Updates

Service information during the COVID-19 pandemic
Last updated 16/07/2021

Online Orders

Online Delivery Orders

Status - Normal Operation

Orders for delivery will continue as normal. We are working as quickly as we can to get your orders out to you, although there is the possibility of delays on some deliveries.

Royal Mail are seeing an unprecedented number of parcels and due to the challenges at the current time are struggling to deliver as promptly as usual in some areas which may result in some deliveries are taking longer than normal.

 

Support

Status - Normal Operation

Our phone lines are currently operating between the hours of 09:00 and 17:30, Monday to Friday. We are also fully engaged on email and live chat if you prefer to contact us that way.

Contact
 
Showroom

Jewellery Quarter Showroom

Status - Open

Our showroom is back to being open during weekdays Please note that all customers and staff are required to wear face coverings when entering the building. This policy will be continued after the 19th of July and until further notice

Collection

Status - Open

We are pleased to announce that our showroom is back to allowing collections of online orders

 

Returns

Status - Limited Operation

Customers who need to return a product can do so through postal returns. All customer returns will be quarantined for at least 72 hours before processing as a health and safety precaution. As such, please expect a delay on processing a return. Please note, due to the current lockdown we are unable to offer our Returns Drop-off service. All returns must go through post.

Returns
Nexus Agencies Limited (company number: 03512625) © 2020 All rights reserved